Private Internet Access (PIA) Review

5 / 10Fair
BestVPNEditorial Team of BestVPN.fyi
PIA in 2024: How Does It Stand Out Among Other VPNs?
"Constantly updating its offerings and continually enhancing its technology, Private Internet Access boldly positions itself in the race for the best VPNs in 2024. Its capabilities to bypass geographical restrictions, combined with robust privacy protection, make it a prime choice for anyone seeking both performance and security."

Pros & Cons

  • Strong encryption standards
  • Wide platform support
  • Unlimited concurrent devices
  • 24/7 customer service with live chat
  • 35,000 servers in 84 countries
  • Based in the USA, a Five Eyes jurisdiction, which may concern some users
  • Doesn't offer a free plan
  • No support for TOR over VPN

Quick facts

  • 📱Devices (up to): 101
  • 🖥️Servers: 35000
  • 🌍Available countries: 84
  • 📍Company location: USA
  • 🔒Logging policy: No logs
  • 🎥Streaming: no
  • 🌊Torrenting: Yes

Secure Your Browsing

1.79EUR / month

Coupon codes are not applicable

Start with PIA Now
  • Paypal
  • Visa
  • Mastercard
  • Bitcoin

Subject to additional terms and conditions of Private Internet Access: PIA.

Summary

Private Internet Access (PIA) is a VPN provider that has established its position in the market through a staunch focus on privacy and an array of features designed to ensure user anonymity. The service is based in the USA, with an extensive server base of 35,000 servers spread across 84 countries

PIA's strongest selling points include a proven no-logs policy, a robust selection of servers, and an attractive pricing model. It's also notable for its simple, user-friendly interface that makes it accessible to beginners and experts alike. However, like any other service, it comes with its own set of trade-offs. One of these is inconsistent speed across different servers, with performance varying based on location, time of day, and other factors. While the speeds are generally adequate for everyday browsing, streaming, and downloading, PIA falls short of being the fastest VPN on the market.

From a security perspective, PIA implements a range of protocols including OpenVPN, Wireguard, L2TP/IPsec, and PPTP to ensure data safety, complemented by a strict no-logs policy that enhances user privacy. Moreover, PIA has been lauded for features such as WireGuard on all devices and additional security layers through Multi-Hop and Stealth VPN.

Despite being headquartered in the United States, a member of the Five Eyes alliance, PIA has managed to build trust among its users with its stringent privacy policies. However, it's not without its shortcomings. The VPN provider's lack of innovation and the fact that it's not consistently fast on all servers might leave some users wanting more.

In terms of usability, PIA's minimalist and compact apps have been both praised and critiqued. While some users appreciate the straightforwardness, others may find it lacking in depth. Moreover, PIA's customer service has been described as perfectly adequate, though not exceptional.

Despite its limitations, PIA remains a strong contender in the VPN market, offering an attractive balance of features, privacy, and affordability that makes it a viable choice for many users. As we delve further into the specifics of this service in our comprehensive review, we'll be weighing these strengths and weaknesses to provide a balanced perspective on the overall value that PIA brings to the table.

Pricing, Trial, Money Back, Cancellation

PIA does not offer a free plan, but it provides several pricing options based on the length of subscription. Its monthly price starts at $11.69, but discounts are available for longer subscriptions. For example, a yearly subscription reduces the monthly price to $3.10, while a three-year subscription brings it down to $1.79 per month.
All plans come with a 30-day money-back guarantee, which is a standard offering in the industry. The provider also allows for monthly cancellation, making it a low-risk choice for those unsure about committing long-term.

Features

PIA offers an array of useful features:
  • Kill Switch: This feature protects your privacy by disconnecting your internet when the VPN connection drops. It’s an essential feature to maintain privacy at all times.
  • Split Tunneling: PIA also supports split tunneling, which allows you to choose which traffic goes through the VPN and which doesn’t, providing a more flexible browsing experience.
  • Concurrent Devices: With support for up to 101 concurrent devices, PIA outdoes many of its competitors. This allows users to secure all their devices or even share their VPN with family and friends.
  • Other Noteworthy Features: These include DNS leak protection, IPv6 leak protection, double VPN for increased anonymity, ad and malware blocking, and dedicated IP. Unfortunately, there’s no support for TOR over VPN or parental controls.
Dedicated IP
Yes
Parental Controls
No
Split Tunneling / Bypassing
Yes
P2P Support
Yes
Ad and malware blocking
Yes
Bandwidth limits and data caps
Yes
Live Chat
Yes
Customer Service 24/7
Yes

Is PIA Secure? Privacy & Logging

As far as security goes, PIA seems to be a reliable option. They offer the industry-standard AES-256 encryption and support both OpenVPN and Wireguard protocols, but not IKEv2, L2TP, or Hydra.
Additionally, PIA claims to keep no logs of user activity, which is a fundamental aspect for any privacy-focused VPN. Security audits have also been carried out, further enhancing their credibility.
However, it’s worth noting that PIA is based in the USA, a Five Eyes country, which might be a concern for the most privacy-conscious users.
Encryption
aes-256
OpenVPN
Yes
WireGuard
Yes
IKEv2/IPsec
No
Hydra
No
Config File Generators
No
Kill Switch Feature
Yes
No Logs Policy
Yes
DNS Leak Protection
Yes
IPv6 Leak Protection
Yes
Double VPN / Multi-Hop Feature
Yes
Server Obfuscation
No
Independent Security Audits
Yes
Warrant Canary
No

About PIA

PIA is a VPN provider known for its extensive server base and robust security measures. Its network reliability and uptime are considered good, and the ease of use is equally praised. PIA provides 24/7 customer service with a live chat option, making it accessible for customers to seek help when required.
Headquarters
USA
Founded in

Apps & Platform Support

PIA platforms

PIA provides wide platform support, with dedicated apps for Windows, Android, iOS, Mac, and Linux. Additionally, they also offer a Chrome extension for those who prefer a lightweight solution. Unfortunately, there are no extensions available for Firefox or Edge browsers.

iOS
Yes
MacOS
Yes
Android
Yes
Chrome
Yes
Firefox
No
Windows
Yes
Linux
Yes

Reviews from Elsewhere

PIA has received positive reviews on various platforms. On Trustpilot, they hold a score of 4.5 with 9 reviews. The Android app has a score of 4.1 with over 71,200 reviews, and the iOS app holds a score of 4.7 with 96,800 reviews. These ratings suggest that most users are satisfied with PIA’s services.
Trustpilot Rating
4.5 (out of 9000 reviews)
Google Play Store Rating
4.1 (out of 71200 reviews)
iOS App Store rating
4.7 (out of 96800 reviews)

Torrenting and P2P Support

PIA supports P2P and torrenting activities, making it a good choice for users who frequently share files online. With its strong security features, users can torrent with confidence.
PIA servers

Payment Methods

PIA offers various payment methods including PayPal, Visa, Mastercard, Discover, Amex, Bitcoin, and Ethereum. The inclusion of cryptocurrency payment options provides an added layer of privacy. However, it lacks support for some other popular payment methods such as Apple Pay, Google Pay, and wire transfer. This might limit payment flexibility for some users.
PayPal
Yes
Sofort (Klarna)
No
Swish
No
iDEAL
No
Giropay
No
Amazon Pay
No
Google Pay
No
Apple Pay
No
Samsung Pay
No
Visa
Yes
Mastercard
Yes
Discover
Yes
American Express
Yes
Monero
No
Bitcoin
Yes
Ethereum
Yes
Wire transfer
No
Cash
No