Private Internet Access (PIA) Review
"Constantly updating its offerings and continually enhancing its technology, Private Internet Access boldly positions itself in the race for the best VPNs in 2024. Its capabilities to bypass geographical restrictions, combined with robust privacy protection, make it a prime choice for anyone seeking both performance and security."
Pros & Cons
- Strong encryption standards
- Wide platform support
- Unlimited concurrent devices
- 24/7 customer service with live chat
- 35,000 servers in 84 countries
- Based in the USA, a Five Eyes jurisdiction, which may concern some users
- Doesn't offer a free plan
- No support for TOR over VPN
Quick facts
- 📱Devices (up to): 101
- 🖥️Servers: 35000
- 🌍Available countries: 84
- 📍Company location: USA
- 🔒Logging policy: No logs
- 🎥Streaming: no
- 🌊Torrenting: Yes
Subject to additional terms and conditions of Private Internet Access: PIA.
Summary
Private Internet Access (PIA) is a VPN provider that has established its position in the market through a staunch focus on privacy and an array of features designed to ensure user anonymity. The service is based in the USA, with an extensive server base of 35,000 servers spread across 84 countries
PIA's strongest selling points include a proven no-logs policy, a robust selection of servers, and an attractive pricing model. It's also notable for its simple, user-friendly interface that makes it accessible to beginners and experts alike. However, like any other service, it comes with its own set of trade-offs. One of these is inconsistent speed across different servers, with performance varying based on location, time of day, and other factors. While the speeds are generally adequate for everyday browsing, streaming, and downloading, PIA falls short of being the fastest VPN on the market.
From a security perspective, PIA implements a range of protocols including OpenVPN, Wireguard, L2TP/IPsec, and PPTP to ensure data safety, complemented by a strict no-logs policy that enhances user privacy. Moreover, PIA has been lauded for features such as WireGuard on all devices and additional security layers through Multi-Hop and Stealth VPN.
Despite being headquartered in the United States, a member of the Five Eyes alliance, PIA has managed to build trust among its users with its stringent privacy policies. However, it's not without its shortcomings. The VPN provider's lack of innovation and the fact that it's not consistently fast on all servers might leave some users wanting more.
In terms of usability, PIA's minimalist and compact apps have been both praised and critiqued. While some users appreciate the straightforwardness, others may find it lacking in depth. Moreover, PIA's customer service has been described as perfectly adequate, though not exceptional.
Despite its limitations, PIA remains a strong contender in the VPN market, offering an attractive balance of features, privacy, and affordability that makes it a viable choice for many users. As we delve further into the specifics of this service in our comprehensive review, we'll be weighing these strengths and weaknesses to provide a balanced perspective on the overall value that PIA brings to the table.
Pricing, Trial, Money Back, Cancellation
Features
- Kill Switch: This feature protects your privacy by disconnecting your internet when the VPN connection drops. It’s an essential feature to maintain privacy at all times.
- Split Tunneling: PIA also supports split tunneling, which allows you to choose which traffic goes through the VPN and which doesn’t, providing a more flexible browsing experience.
- Concurrent Devices: With support for up to 101 concurrent devices, PIA outdoes many of its competitors. This allows users to secure all their devices or even share their VPN with family and friends.
- Other Noteworthy Features: These include DNS leak protection, IPv6 leak protection, double VPN for increased anonymity, ad and malware blocking, and dedicated IP. Unfortunately, there’s no support for TOR over VPN or parental controls.
- Dedicated IP
- Yes
- Parental Controls
- No
- Split Tunneling / Bypassing
- Yes
- P2P Support
- Yes
- Ad and malware blocking
- Yes
- Bandwidth limits and data caps
- Yes
- Live Chat
- Yes
- Customer Service 24/7
- Yes
Is PIA Secure? Privacy & Logging
- Encryption
- aes-256
- OpenVPN
- Yes
- WireGuard
- Yes
- IKEv2/IPsec
- No
- Hydra
- No
- Config File Generators
- No
- Kill Switch Feature
- Yes
- No Logs Policy
- Yes
- DNS Leak Protection
- Yes
- IPv6 Leak Protection
- Yes
- Double VPN / Multi-Hop Feature
- Yes
- Server Obfuscation
- No
- Independent Security Audits
- Yes
- Warrant Canary
- No
About PIA
- Headquarters
- USA
- Founded in
Apps & Platform Support
PIA provides wide platform support, with dedicated apps for Windows, Android, iOS, Mac, and Linux. Additionally, they also offer a Chrome extension for those who prefer a lightweight solution. Unfortunately, there are no extensions available for Firefox or Edge browsers.
- iOS
- Yes
- MacOS
- Yes
- Android
- Yes
- Chrome
- Yes
- Firefox
- No
- Windows
- Yes
- Linux
- Yes
Reviews from Elsewhere
- Trustpilot Rating
- 4.5 (out of 9000 reviews)
- Google Play Store Rating
- 4.1 (out of 71200 reviews)
- iOS App Store rating
- 4.7 (out of 96800 reviews)
Torrenting and P2P Support
Payment Methods
- PayPal
- Yes
- Sofort (Klarna)
- No
- Swish
- No
- iDEAL
- No
- Giropay
- No
- Amazon Pay
- No
- Google Pay
- No
- Apple Pay
- No
- Samsung Pay
- No
- Visa
- Yes
- Mastercard
- Yes
- Discover
- Yes
- American Express
- Yes
- Monero
- No
- Bitcoin
- Yes
- Ethereum
- Yes
- Wire transfer
- No
- Cash
- No